Privacy Policy
1. Who We Are
This website is operated by QuoteLeads (ABN: 83 894 208 171), trading as CarpentryLeads.au. We are an Australian lead generation business connecting homeowners with qualified carpentry contractors. Our principal website is quoteleads.com.au.
2. Information We Collect
We collect personal information necessary to deliver our lead generation services:
- Contractor Information: Name, business name, email address, phone number, ABN, service area, and payment details
- Homeowner Information: Name, email address, phone number, project address, project type, timeline, and budget indicators
- Technical Data: IP address, browser type, device information, and cookies
3. How We Collect Information
- Directly through website forms and email correspondence
- Via automated verification systems (SMS and email PIN confirmation)
- Through Google Ads and other digital advertising platforms
- By phone when customers contact us directly
4. Purpose of Collection
We use personal information to:
- Facilitate connections between homeowners and carpentry contractors
- Verify the authenticity of leads and prevent fraudulent activity
- Process payments and manage refunds
- Communicate with customers regarding their orders and inquiries
- Improve our services, website functionality, and marketing effectiveness
- Comply with Australian tax, consumer protection, and other legal obligations
5. Disclosure of Information
Lead Delivery: When a contractor purchases a lead, we disclose the homeowner's contact information (name, phone, email, and project details) exclusively to that contractor. Each lead is sold to one contractor only.
Service Providers: We engage third-party providers for:
- Payment processing (PayPal Australia)
- SMS and email delivery
- Website hosting and analytics
- Customer relationship management
We do not sell, rent, or trade personal information to third parties for their marketing purposes.
6. Data Security
We implement reasonable technical and organisational safeguards:
- SSL/TLS encryption for all data transmission
- Secure cloud infrastructure with access controls
- Regular security assessments and monitoring
- Staff access limited to necessary personnel only
7. Data Retention
We retain personal information for the period necessary to fulfil the purposes outlined in this policy, including:
- Service delivery and customer support
- Legal and tax compliance (typically 7 years)
- Dispute resolution and agreement enforcement
8. Your Rights
Under the Privacy Act 1988 (Cth), you have rights to:
- Access personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information where legally permissible
- Opt out of direct marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
9. Cookies and Tracking
We use cookies and similar technologies for website functionality, analytics, and advertising. You may disable cookies through your browser settings, though this may affect website performance.
10. International Transfers
Some of our service providers operate outside Australia. By using our services, you consent to the transfer of your information to these jurisdictions.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Policy Updates
We may revise this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
13. Contact and Complaints
For privacy inquiries, to exercise your rights, or to make a complaint:
- Email: contact@quoteleads.com.au
- Business: QuoteLeads (ABN: 83 894 208 171)
- Website: quoteleads.com.au